How Home Harbor protects you
Three layers of protection on every booking — your money is payment-protected by Stripe until you approve the work, backed by pro liability insurance and structured complaint resolution.
Your money is held until you approve the work
- On most jobs over $200, your payment is on a secure payment hold — Stripe holds it until you confirm completion.
- Funds release only when you approve — never automatically, never on the pro's timeline.
- If you cancel before the pro accepts, the hold is dropped instantly.
Pros can carry per-job liability insurance
- Insured jobs are marked with a shield badge — up to $1,000,000 in coverage per incident via Thimble.
- Coverage is purchased per job by the pro, not bundled into a vague third-party promise.
- Need a certificate of insurance? Email support and we'll route it to the carrier directly.
If something goes wrong, a real person helps you resolve it
- Tap "Something went wrong" on any booking and a Home Harbor resolution facilitator reviews within 24 hours — guaranteed.
- We work both sides — scope-revision tools, secure-payment-hold refunds, and direct outreach to the pro.
- Every resolution case has a full state log you can view from your booking history.
- If the pro is unresponsive or the case is stuck, we escalate to senior support.
Questions before you book?
Email hello@homeharbor.app and we'll walk you through it.