Help Center

Click "Sign Up" and choose "I'm a Homeowner." Complete the 4-step onboarding where you'll add your property info, address, learn about our vetting process, and set communication preferences.

Go to "Find a Pro" or "Book a Service" from your dashboard. Select a category, answer a few questions about your project, pick a date and time, then choose from matched providers. For Tier 1 services you can book instantly; for Tier 2, you'll receive and compare quotes.

Yes! During the booking wizard, you can select multiple task types within a category. Each will be bundled into your service request.

Your property type, approximate square footage, address, and the service details. Most of this auto-fills from your profile after onboarding.

Your payment is held in escrow when you book. The pro doesn't receive payment until you approve the completed work. This protects both parties.

We accept all major credit and debit cards through Stripe. Payment is collected at booking time and held securely in escrow.

If work hasn't started, you can cancel for a full refund. If there's a dispute about quality, our mediation team reviews the case and can issue partial or full refunds.

Pros set their own rates — flat, hourly, or per-unit. Our platform fee (8-15% depending on the pro's tier) is added on top. You see the total price before booking.

For larger Tier 3 projects, work is broken into milestones. You approve and release payment for each phase as it's completed, so you stay in control throughout.

Use the Messages section in your dashboard. All communication is logged on the platform for your protection. Phone numbers stay private — we handle the connection.

Our pros are expected to respond within 24 hours. Premium and Verified providers typically respond much faster. Response time is tracked and affects their platform standing.

We use masked phone numbers through Twilio Proxy so you can call without sharing personal numbers. The connection is established through the platform.

Every provider passes a federal and state background check through Checkr, verifies their business license, and carries platform insurance. We also track their performance, ratings, and completion rates.

Report it immediately through the safety reporting feature on any booking. Our trust & safety team reviews all reports within 24 hours and takes appropriate action.

Your address is encrypted and only shared with pros you've booked. Phone numbers are masked. We never sell your data to third parties.

Go to the booking in question, click "Report an Issue," and describe the problem. Our mediation team will review the case, contact both parties, and work toward a resolution.

Payment remains in escrow while our team investigates. We review messages, photos, and any documentation. Most disputes are resolved within 3-5 business days.

Reviews are available after a booking is marked as completed. If a dispute is ongoing, the review option appears after resolution.

After a booking is completed, you can rate your pro on overall quality plus sub-categories like communication, punctuality, and value. Reviews are public and help other homeowners make informed decisions.

Reviews cannot be edited after submission to maintain integrity, but you can contact support if you believe a correction is needed.

Yes — only homeowners who completed a booking with that provider can leave a review. No fake or incentivized reviews.