Skip to main content
Home Harbor

Cancellation Policy

Last updated: March 23, 2026

We understand plans change. Our cancellation policy is designed to be fair to both homeowners and service providers while respecting everyone's time and commitments.

For Homeowners

  • 24+ hours before service: Free cancellation, no charge.
  • 12–24 hours before service: $15 flat cancellation fee (paid to your pro for the blocked time slot).
  • Under 12 hours before service: 25% of booking total (paid to your pro).
  • No-show (no cancellation): 50% of booking total (paid to your pro).
  • 3+ cancellations in 30 days: Account review and possible booking restrictions.
  • You can cancel directly from the booking detail page under My Bookings.
  • Refunds (minus any applicable fee) are processed back to your original payment method within 3–5 business days.

For Service Professionals

  • 24+ hours before service: Warning on first occurrence, strike on subsequent cancellations.
  • Under 24 hours before service: Automatic strike on your record.
  • No-show: Major strike + automatic visibility pause.
  • 3+ cancellations in 30 days: Automatic visibility pause until reviewed.
  • Reassignment alternative: You can reassign to a qualified team member at least 1 hour before service time with no penalty.
  • Provider cancellation rates are tracked and displayed on your storefront.

Important Notes

  • Cancellation fees go directly to the affected party — pro gets homeowner’s fee, homeowner gets full refund on pro cancel.
  • Emergency exceptions may be granted — contact support with documentation.
  • Milestone project phases (Tier 3) can be individually cancelled per the escrow terms.
  • Rescheduling (instead of cancelling) is free and can be done up to 2 hours before the service.

Emergency Exceptions

  • Weather emergencies, natural disasters, and documented medical emergencies are exempt from cancellation fees.
  • You must contact support within 24 hours of the missed service to request an emergency exception.
  • Documentation may be required (e.g., weather advisory, medical note).
  • Emergency exceptions are reviewed on a case-by-case basis by our support team.
  • Approved exceptions receive a full refund or free rescheduling.

Questions about our cancellation policy? Contact us at support@homeharbor.app or visit our Help Center. See also our Refund Policy.